User Interviews User evaluation – Ålesund municipality

Image: User Interviews User evaluation – the municipality of Ålesund

The services being evaluated in Ålesund was Psykisk helseteam (Mental health team), manned apartments for people with mental health issues, DPS Vegsund, and DPS Sjøholt.

Ålesund was facing a series of challenges concering accessibility, information and communication in its services. Service users should receive support and guidance in making decisions regarding their treatment. Service user involvement should become a high priority.

Relatives and other dependents may be involved and supported better. There should be a greater commitment to qualification and work practice together with The Norwegian Labour and Welfare Administration (NAV).

The collaboration between DPS and the municipality is important for preventive measures.

Authors:
Heidi Westerlund
Dagfinn Bjørgen

Report in Norwegian:
Bruker Spør Bruker-evaluering – Ålesund kommune (2010)

 

About Ingvild M. Kvisle

Works as a project team member in KBT. Works with User Interviews User, dialogue meetings, webpage and social media.